Information

We understand you have questions about our cleaning services. Explore the answers to some of our frequently asked questions below to learn more about how Renee's Cleaning Services can help you.

Frequently asked questions

What are the most common questions you get asked about your cleaning services?

Clients often ask about the types of cleaning I offer (house, end-of-lease, office, NDIS support), whether I bring my own products and equipment, how my pricing works and if quotes are free, if they need to be home while I clean, whether I’m insured and ABN registered, if I can work weekends or after hours, and how bookings, cancellations, or rescheduling work.

Are there any specific cleaning products or methods you use that customers often ask about?

Yes – many of my clients like to know what products I use. I always bring my own high-quality cleaning supplies and equipment, and I’m happy to adjust to suit your preferences. I use safe, effective products that leave your home fresh and hygienic. For clients with allergies, sensitivities, or pets, I can provide eco-friendly and low-chemical options on request. My methods are thorough but careful, focusing on attention to detail without rushing. If you prefer I use your own favourite products, I’m more than happy to do that too. My goal is always to leave your space clean, fresh, and healthy in the way that works best for you.

What makes your cleaning services different from other cleaning companies?

At Renee’s Cleaning Services, I focus on more than just cleaning – I focus on care, trust, and reliability. Here’s what sets me apart: Personal touch – I’m a small business owner, not a big franchise, so you always know who’s coming into your home or workplace. Tailored service – Every clean is customised to suit your needs, not just a one-size-fits-all checklist. Experience in care – With my background in aged care and domestic support, I understand the importance of compassion, trust, and attention to detail. Flexible & reliable – I work around your schedule, including evenings and weekends. Peace of mind – Fully insured, ABN registered, and committed to professional standards. I don’t just clean – I help create a fresh, comfortable, and stress-free space for you to enjoy.

What assurances can you provide to customers who are hesitant about hiring a cleaning service?

At Renee’s Cleaning Services, we understand that letting someone into your home or workplace can feel daunting. That’s why we provide several assurances to give you peace of mind: Fully insured & ABN registered – you’re covered in the unlikely event of damage. Trusted, professional service – I personally oversee every clean and ensure high standards. Experienced & vetted – all staff are trained, reliable, and treated with care. Transparent pricing & quotes – no hidden fees or surprises. References & testimonials – happy clients are happy to share their experience. Customised cleaning plans – we adapt to your preferences, routines, and safety concerns. With Renee’s Cleaning Services, you’re not just getting a clean home – you’re getting reliability, respect, and the confidence that your space is in safe hands.

What types of cleaning do you offer?

I provide a wide range of services including regular home cleaning, deep/spring cleans, end-of-lease cleans, office and commercial cleaning, and NDIS/aged care support cleaning. I can also tailor a cleaning plan to suit your needs.

Do I need to be home while you clean?

No – many of my clients aren’t home during their clean. As long as I have access to the property, I’ll take care of the rest. Of course, you’re welcome to be home if you prefer.

Do you bring your own products and equipment?

Yes – I bring all the necessary cleaning supplies and equipment. If you prefer I use your own products, that’s no problem.

Do you work evenings or weekends?

Yes – I offer flexible cleaning times, including after-hours and weekends, to suit your schedule.

Are you insured and registered?

Yes – I’m fully insured and ABN registered, so you can have peace of mind knowing you’re covered.

How do I book a clean?

You can book by phone, email, or through the contact form on my website. I’ll confirm your booking and send you all the details.

What if I need to cancel or reschedule?

No worries – I just ask for at least 24 hours’ notice if you need to cancel or reschedule.

Do you offer NDIS or aged care support cleaning?

Yes – with my background in aged care and domestic support, I’m experienced in providing compassionate, reliable cleaning for NDIS participants and elderly clients.

What cleaning products do you use?

We use high-quality, eco-friendly cleaning products that are safe for you, your family, and the environment.

Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning options upon request to support a sustainable cleaning approach.

How do you ensure the safety and security of my space?

Our team is trained to handle your space with care and respect. We are fully insured and take every precaution to ensure the safety and security of your space.

Special offer for new clients!

New clients can enjoy 10% off their first cleaning service! Contact us today to book your appointment and experience the Renee's Cleaning Services difference.